At Ovelyy.com, customer satisfaction is important to us. Please review our return policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 10–15 days of delivery.
- The product must be unused or only minimally used (no more than 2–3 times if applicable).
- The product must not be damaged, altered, or tampered with.
- Proof of purchase (order number or receipt) is required.
For hygiene and safety reasons, certain items may be non-returnable. These will be clearly marked on the product page.
2. Items Not Eligible for Return
- Products used excessively.
- Opened items that show significant consumption.
- Final sale, clearance, or promotional items (unless defective).
- Damaged items caused by customer misuse.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method only.
- Shipping charges (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at:
📧 ovelyypakistan@gmail.com
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as proof.
6. How to Start a Return
Email us at ovelyypakistan@gmail.com with:
- Your order number
- Reason for return
- Photos (if applicable)
We will provide return instructions after approval.